Refund policy

REFUND POLICY

Last Updated: August 27, 2026

Thank you for shopping with Car Jump Starter.

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days after receiving your item, subject to the conditions below.

1. 30-DAY RETURNS

We offer a 30-day return policy. You have 30 days from the date you receive your order to contact us and request a return.

To be eligible for a return, the product must:

Be returned within 30 days of delivery;
Be in its original condition;
Not show unreasonable signs of use, damage, modification, or misuse;
Include the original packaging and accessories, where reasonably possible; and
Include proof of purchase or order information.

Products that have been damaged due to misuse, improper operation, unauthorized modification, accident, or failure to follow the product instructions may not be eligible for a refund.

To request a return, please contact us at:

hezongshenzhen@outlook.com

Please do not send a product back before receiving return instructions from us. Unauthorized returns may be refused or may result in delays in processing your refund.

2. RETURN PROCESS

To initiate a return, please email us with:

Your order number;
The name and email address used to place the order;
A description of the reason for the return; and
Photos or videos of the product, if applicable.

If your return request is approved, we will provide you with instructions regarding where and how to return the product.

Return Address:
Please contact us at hezongshenzhen@outlook.com for return instructions and the return address.

Please use the return instructions provided by our customer service team. Do not send your return to an address obtained from a third party or from an old order.

3. RETURN SHIPPING COSTS

Unless otherwise required by applicable law:

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, you may be responsible for the return shipping cost.
If the product is defective, damaged during delivery, or we sent you the wrong product, please contact us before returning it. We will evaluate the issue and, where appropriate, provide a prepaid return shipping label or reimburse reasonable return shipping costs.

We recommend using a trackable shipping service when returning an item. We are not responsible for returned packages that are lost or damaged in transit when the return was not shipped using a method approved or provided by us.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly after receiving it.

If your product arrives damaged, defective, incomplete, or if you receive the wrong item, please contact us as soon as reasonably possible at:

hezongshenzhen@outlook.com

Please provide your order number and clear photos or videos showing the issue.

Depending on the circumstances, we may offer a replacement, replacement parts, repair, refund, or other appropriate resolution.

Do not attempt to disassemble, modify, or repair a potentially defective product before contacting us, as unauthorized modifications may affect your return or warranty eligibility.

5. NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

Products damaged as a result of misuse, abuse, accident, or improper operation;
Products that have been modified, disassembled, or repaired without our authorization;
Products damaged due to failure to follow the instructions or safety precautions;
Products that are materially damaged or missing essential components or accessories due to the customer's actions; and
Gift cards, where applicable.

This policy does not limit any rights you may have under applicable law.

6. SALE ITEMS AND PROMOTIONAL PURCHASES

Unless otherwise stated at the time of purchase or required by applicable law, discounted or promotional products are subject to the same return policy as regular-priced products.

If a specific promotion has separate return terms, those terms will apply to the extent permitted by law.

7. EXCHANGES

We generally do not process direct exchanges.

If you would like a different product or model, the fastest option is to request a return for the original product. Once the return is approved and processed, you may place a new order for the replacement product.

If you received a defective or incorrect product, please contact us before placing a new order so that we can determine the appropriate solution.

8. REFUNDS

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved.

If your return is approved, we will issue a refund to the original payment method.

Approved refunds are generally processed within 10 business days after the return has been approved.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If you have not received your refund after 15 business days from the date we approved your refund, please contact us at:

hezongshenzhen@outlook.com

9. PARTIAL REFUNDS

In certain circumstances, we may issue a partial refund if a returned product is not in its original condition or is missing components or accessories, to the extent permitted by applicable law.

We will notify you before applying any deduction where required.

10. REFUNDS FOR SHIPPING CHARGES

Unless required by applicable law or otherwise agreed by us, original shipping charges are generally non-refundable.

If you received a defective, damaged, or incorrect product, please contact us so that we can review the circumstances and determine whether shipping charges are eligible for reimbursement.

11. PRODUCTS CONTAINING LITHIUM-ION BATTERIES

Some of our products may contain rechargeable lithium-ion batteries.

For safety and transportation reasons, please contact us before shipping a product containing a lithium-ion battery back to us.

Do not ship a battery-powered product that is swollen, leaking, smoking, overheating, severely damaged, or otherwise presenting a safety hazard.

If you believe your product or battery presents a safety risk, stop using it and contact us immediately for further instructions.

12. WARRANTY RIGHTS

Some products may be covered by a separate manufacturer's warranty or limited warranty.

Any applicable warranty is separate from this Refund Policy unless expressly stated otherwise.

Nothing in this Refund Policy is intended to exclude or limit any warranty, consumer right, or remedy that cannot legally be excluded or limited under applicable law.

13. EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union and applicable law provides you with a statutory right of withdrawal, you may have the right to cancel your order within 14 days without providing a reason.

The withdrawal period generally begins on the day you, or a third party designated by you, receives the goods.

Certain statutory exceptions may apply.

Where applicable, returned goods should be handled with reasonable care and returned in accordance with applicable law. You may be responsible for the direct cost of returning the goods unless otherwise required by applicable law or we have agreed to bear those costs.

Nothing in this section limits any mandatory consumer rights available to you under applicable law.