Shipping policy

SHIPPING POLICY

Last Updated: August 27, 2026

Thank you for shopping with Car Jump Starter. We are committed to providing a simple and reliable shopping experience.

1. FREE SHIPPING

We offer free standard shipping on orders placed through our website.

You will not be charged a standard shipping fee at checkout unless otherwise stated.

2. ORDER PROCESSING

Orders are generally processed and prepared for shipment within 1–2 business days after payment has been successfully received.

Orders placed on weekends or U.S. federal holidays will generally be processed on the next business day.

Please note that order processing time is separate from shipping transit time.

3. SHIPPING TIME

Our standard shipping delivery time is generally 3–5 business days after the order has been processed and shipped.

Delivery times are estimates and may vary depending on the shipping destination, carrier conditions, weather, holidays, and other circumstances beyond our reasonable control.

Once your order has shipped, you may receive a shipping confirmation email with tracking information when available.

4. TRACKING INFORMATION

When tracking information is available, we will send it to the email address provided when you placed your order.

You can use the tracking information to monitor the status and estimated delivery of your package.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

5. SHIPPING DELAYS

We make reasonable efforts to ship orders within the timeframes described above.

However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

Severe weather;
Natural disasters;
Carrier delays or service interruptions;
Holidays or unusually high shipping volumes;
Customs or governmental processing;
Transportation disruptions; or
Other unforeseen circumstances.

If a significant shipping delay occurs, please contact us at hezongshenzhen@outlook.com, and we will do our best to assist you.

6. SHIPPING ADDRESS

Please make sure that your shipping address is accurate and complete before submitting your order.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible at:

hezongshenzhen@outlook.com

We will make reasonable efforts to update the shipping address before the order is shipped. However, we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping arrangements may be required before we can resend the package.

7. LOST, STOLEN, OR DAMAGED PACKAGES

If your package appears to be lost, damaged, or delivered but you cannot locate it, please contact us at hezongshenzhen@outlook.com.

For packages marked as delivered by the carrier, we may ask you to check around your delivery location, with household members or neighbors, and contact the carrier for additional delivery information.

If your order arrives damaged, please contact us as soon as possible and provide your order number and photos or videos of the damaged package and product.

We will review the situation and work with you to find an appropriate solution.

8. WRONG OR MISSING ITEMS

If you receive the wrong product, a damaged product, or an item is missing from your order, please contact us at:

hezongshenzhen@outlook.com

Please provide your order number and, where applicable, photos or videos showing the issue.

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or other remedy.

9. RETURNS AND RETURN SHIPPING

We offer a 30-day return policy.

If you are not satisfied with your purchase, you may request a return within 30 days after receiving your item, subject to the conditions described in our Refund Policy.

We cover the return shipping cost for eligible returns.

Before returning any product, please contact us at:

hezongshenzhen@outlook.com

Do not send a product back without first contacting us and receiving return instructions.

For complete information regarding returns and refunds, please review our Refund Policy.

10. INTERNATIONAL SHIPPING

Unless otherwise stated on our website, our standard shipping service is intended primarily for orders shipped within the United States.

If we offer shipping to destinations outside the United States, additional shipping terms, customs duties, import taxes, or other charges may apply.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

11. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at hezongshenzhen@outlook.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been processed or shipped, we may not be able to cancel it. In such cases, you may request a return in accordance with our Refund Policy.